Priceless Q and A: Streamlining Administrative Tasks
“I run my business by myself and seem to spend a lot of time doing administrative tasks like answering emails from customers or tracking down shipments so I can verify whether or not they’re in transit. What is a good way of minimizing these tasks without cheating my customers?” ~ Rochelle
One of the most important ways of reducing administration time answering emails is to place a FAQ on your site. Include the questions you’re getting over and over so that your customers can find it right away and don’t have to email you. With more and more shoppers being internet savvy – most people look for an FAQ automatically anyway.
Not only will an FAQ help your customers find answers right away, but it can be a great way to help optimize your site for the search engines. Using strategic keywords in your questions and answers can help individuals find your site via Google, Yahoo, MSN and other search engines.
They’ll appreciate getting their answer right away instead of waiting for an email, too. As for tracking shipments, perhaps having a tracking number emailed to your customers so they can track it themselves would be a better solution… 
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